Customer Testimonials
Good
Kevin Brown was great to work with - patient with us and efficient with paperwork.
Eric Gibson was a wonderful salesperson for us! Very smooth process!
We recently purchased a Toyota sienna with the help of David Duncan. He was so helpful and made our whole experience stress-free. We were originally planning to purchase a car from another dealership and made the last minute decision to stop by this dealership after talking briefly with David on the phone that morning. We ended up getting a better deal, a better version of the sienna, and amazing customer experience. Thanks, David for your help and patience working with us! Highly recommend!
I purchased my new 2026 RAV4 hybrid plug-in from Sam Leman in Bloomington and Jesse Bliss helped me with my decision. I appreciate his kind, no-pressure approach and his honesty and patience for my many questions. Thank you, Jesse, for a positive experience.
had a great experience purchasing my Toyota Tundra. A special thank you to Eindzel Parada for his professionalism, honesty, and excellent customer service. He made the entire process smooth and comfortable. Sam Leman Toyota is fortunate to have someone like him on their team. Highly recommended!
This is a great place, they are honest, Rylan was super helpful. 5/5
Went in just looking only on my birthday and ended buying a car. Eric and Travis were very helpful and went above and beyond to help me get the car i really liked. Def would recommend coming back for sure. Great job guys.
I hadn’t purchased a vehicle for 11 years and was dreading the process. I was not looking forward to what I recalled were the games and back and forth. I couldn’t have been more pleasantly surprised with Einzel Parada. He was professional, low pressure and very kind. He worked with what I was looking for, not what he wanted me to purchase. I highly recommend not only Sam Leman Toyota but Einzel Parada as your sales representative. I will not hesitate to recommend in the future!
Everyone we dealt with for this purchase was excellent - Thank you to Rylan, Travis, and Jacob for helping us find and purchase our new Camry.
Damian, our salesman, knocked it out of the park for us! We love our new Tundra and will be back! Thank you to the whole Sam Leman sales team and finance!
Isiah was the best!!!! Next time I buy a car it will be from him!!! Thanks man for all your help! 10/10!!!!
Jesse got me set up in my new Grand Highlander! I came from 5 hours away and requested it be quick and easy and it was nothing but that! Thanks again!
SHOPPERS BEWARE!
I had an incredibly frustrating experience with this dealership yesterday and want to take some time to share this with others so you know what to expect from this outfit. I stumbled upon a Preowned Tundra TRD pro crew max in their inventory and made and appointment to drive out and check it out. When I arrived, I was shown the vehicle and test drove it. The salesman had absolutely no knowledge about the truck whatsoever and couldn't even answer the most basic questions about the truck or the Certified preowned vehicle program, which shocked me completely ... Read More Google - Oct 29, 2026
We were searching for a Challenger to replace our Dodge Charger that got totaled. When I visited Sam Leman Toyota I met Jesse Bliss. He showed me a beautiful older Challenger. I would like to say we instantly bought it, but we did not. We continued to search for the perfect car. By the end of the week we realized that the Challenger Jesse had showed us was the one. Jesse was great throughout the whole process and we definitely recommend if you go to Sam Leman Toyota Bloomington you ask for Jesse Bliss. But if Jesse is not there, ... Read More Google - Oct 29, 2026
Awesome, reliable service as always. People make Sam Leman Toyota awesome. Thank you, Rachel! 🙂
We had a great experience!
Don't put yourself through dealing with these people. After they've sold you a vehicle everything involving them becomes a hassle. No one is ever available to assist with an issue, taking your car in for service always becomes a problem, AND they call you endlessly with things other customers ordered because they are too lazy to do any kind of due diligence that doesn't directly benefit them. I will NEVER purchase a vehicle from them again.
I had a fantastic experience working with Jesse. He listened to what I needed, showed me options right in my budget, and never pressured me. The whole process was fast and clear. I will definitely work with Jesse again!
Consuela is the best sales women I know!!! She’s very intelligent, informative, caring and will do anything to make sure you’re happy!!! This is the second vehicle I have bought from her and won’t be the last!!! She’s incredible!!!
Damien is a great salesman and a pleasure to do business with. Answered all of our questions. No pressure. Very helpful and highly recommended.
I took my 08 Avalon in because I had to check engine light. I had the parts store pull the code so I knew what the code was. It happened to be a camshaft position sensor. I reached back to check the wiring in one of the wires came out of the harness so I told the service department to maybe help with the diagnosis. I also had a problem with tire pressure sensors they wanted to replace the bad one, but I told him to replace all of them. My bill came to $2100 roughly and when I went to pick ... Read More Google - Oct 10, 2026
I will never service my vehicle here again. Not because of bad service, but because I was lied to. I bought my vehicle here and was sent a link to schedule routine maintenance, which at the end told me would cost an estimate of $0.00, leading me to believe it was some sort of promotion or deal with my purchase. Surprise surprise, after I get it done they ask for the normal cost of the services (over $150) and claim that it estimates $0 because I have a Ford and they don't know how much those parts are. If you can't ... Read More Google - Oct 6, 2026
Everything went great with my recent purchase. I live in Texas, and it was well worth it for me to travel to Illinois to purchase what was the right truck at the right price for me. Dave Duncan was very helpful in providing pictures, videos, and anything else needed to make me comfortable enough to commit to it from another state. Dave and Travis had everything ready for me ahead of time when I arrived, just as I requested, so the time at the dealership was minimal. I was in and out in less than an hour, including the test ... Read More Google - Oct 6, 2026
Eric was fantastic in helping me with the purchase of my new 23 RAV4. He had all the answers to every question I asked and made the process seamless for me from start to finish. If you’re looking for a new or used car go to Eric!
oh man where do I start, Kevin is Amazing and is really knowledgeable about cars and what cars are really good. He helped me find my first car and i’m very happy with the purchase and service provided by Kevin, as well as Devin. Super chill and very good at helping me help myself get to school and work. I also really appreciate the help and chance they gave me to have a vehicle being able to work within my budget. Kevin is very patient, nice, funny and overall really willing to work with people. We’ve talked over ... Read More Google - Oct 3, 2026
Kevin Brown in the Sales Department was very professional and quick to respond to any questions we had. He facilitated a smooth process for purchasing a new vehicle. The other employees we dealt with were very helpful and professional as well. We would highly recommend Sam Leman Toyota to others.
Kevin Brown did a wonderful job selling us a vehicle. He was very attentive to our needs.
My Dad and I just bought a car from there. Exceptional customer service! Eric was great through the whole process.
Very good experience both in talking about the history of the car I was looking at as well as all the financing and paperwork associated. Easy and got through everything quickly.
Completely horrible customer service waited a whole day for numbers for trade kept getting told there were other customers in front of me.. when the numbers did finally show up which was noon the following day they were nowhere near what we were talking about, from the way they were sent to me nothing that was discussed was even considered. they basically just blew me off..
Highly recommend working with Kevin Brown over at Sam Leman Toyota in Bloomington. From the first conversation, he was so personable and did everything he could to make the purchase of a new Rav-4 as simple and convenient as it gets. He listened to what we wanted, found it (and this was not an easy car to get at the time), and then sent weekly updates on the status of the car. When it was time to finalize all the paperwork, he was transparent and up front about everything, he was not pushy in trying us to purchase anything we ... Read More Google - Sep 19, 2026
Our experience with Sam Leman Toyota Bloomington was by far the greatest car experience that we have ever had. I was blown away with the help, professionalism, and honesty of our salesman and finance manager. I will recommend them to anyone and couldn’t be happier!
Our experience with Sam Leman Toyota Bloomington was by far the greatest car experience that we have ever had. I was blown away with the help, care, professionalism, and honesty of our salesman and finance manager. I will recommend them to anyone and couldn't be happier!
After having countless bad experiences with other toyotas in the chicago area, we finally were able to find a dealership that cares about their customers. thank you to alexa (sales rep) and Devin (finance manager)! they were both very personable and helpful through the buying process. I would recommend this toyota dealership to anyone in the market for a toyota!!
My husband and I stopped in saturday evening with really no expectations but wanted to see what was available. Kevin was our salesman and he went above and beyond. He took amazing care of us and we ended up driving our new to us vehicle home that night. The process was super smooth and fairly quick! When the time comes to upgrade or purchase another vehicle we will definitely be back!
My wife and I stopped in right before closing. We weren't really expecting anything, but Kevin Brown went above and beyond and we ended up driving home that evening with an amazing vehicle. We honestly couldnt say enough nice things about Kevin and the team that helped us. The entire process was smooth and easy, almost like it was just meant to be. We will be recomending to everyone to check out Sam Leman Toyota in Bloomington and ask for Kevin Brown. We will also be back when we're ready to purchase another vehicle.
I recently purchased a car from Sam Leman Toyota. I reached out online and was pleasantly surprised that the reasonable price they had listed online was their actual selling price with no hidden add-ons or markups. I let Eric know that I wanted a quick transaction and wasn't interested in any add-ons. We were able to get credit approved prior to my arrival. True to his word, we test drove the car, signed the paperwork, and were out the door in a sparkling new vehicle in about 90 minutes. I traveled almost 100 miles to get here, but it was worth ... Read More Google - Sep 6, 2026
Eric was a great salesman. Very knowledgeable on what he was talking about and had a genuine care for the customer. 10/10 would recommend.
I recently purchased a car from Sam Leman Toyota in Bloomington. I have been working with Kevin for a little over a year and we finally found the car for me. I drove 45 minutes to Bloomington because I didn’t want to have any other salesmen besides Kevin.
Kevin made this entire process so amazing. He is extremely knowledgeable about every car I test drove and gave me his professional opinion about each of them for my specific needs. I would absolutely give them 10 stars if I could.
Everyone knows that the paperwork is always the most dreadful part about ... Read More Google - Aug 19, 2026
I recently purchased a car through the Sam Leman Toyota Bloomington location. I have been working with Kevin for a little over a year waiting for my dream car. If I could give my experience 10 stars I truly would. This is my first big car purchase ever and Kevin truly made it the best experience possible. He is extremely knowledgeable and the best car salesman there is. He not only showed up with a knowledge and experience but he also showed up with an amazing attitude and smile. I didn’t at all feel pressured to make a big decision ... Read More Google - Aug 19, 2026
I purchased a 2026 Toyota Camry, and Eric was one of the best salespeople I've ever worked with. He was very responsive and professional throughout the entire process, from providing vehicle options to completing the purchase. Everyone else at the dealership was also very friendly and helpful. The pricing was fair and transparent, with no unnecessary markups or pressure. Overall, I had a great car-buying experience and would definitely recommend this dealership!
Jesse was excellent
Great purchase experience at Sam Leman Toyota. Our sales consultant Jesse Bliss was excellent. Answered all my wife’s and my questions and never pressed for a sale. We had to break our purchase up over a couple of days to manage our work schedules and Jesse and the team were flexible and worked with us through it all. Even when Jesse was busy with another client, a different sales consultant helped us with a test drive prior to our final purchase. Great teamwork.
Salesman Ray Hess was knowledgeable about the vehicle we chose and dealership was easy to work with.
Great customer service. Jessie Bliss helped me buy a 2022 Toyota Tundra, very nice guy helped me get a great deal and answered all of my questions about the car. Great truck, amazing customer service. If you go to Toyota I would highly recommend talking to Jessie.
After we came to an agreement on the phone I drove into town to get the car and it went smooth when I arrived. It didn't take too long. Jesse was a caring and personable salesman. The cars charger was locked away during the weekend and they had it shipped out to my house and got it to me within 3 days.
I wound up not buying a vehicle from Leman (or anyone else), but wanted to mention how great Eric Gibson was to deal with. He was very honest and upfront and made the process a lot easier than I've experienced at other dealerships.
**Worst service I've ever experienced.**
I purchased a RAV4 because Toyota has a reputation for reliability and quality. After only 40,000 miles, the dealership texted me saying my front struts needed to be replaced—for **$2,400**. There was no explanation of what was supposedly wrong, just the estimate.
When I questioned the price and pointed out that I've never had to replace struts on any vehicle with less than 90,000 miles, the service advisor suddenly said Toyota would cover it as a "one-time customer goodwill" repair. After that, he never called me back. I made multiple attempts to reach ... Read More DealerRater - Aug 6, 2026
Poor service a disrespect that a beautiful one make a key to a car because it is supposed to be original and they have the knowledge to do it and they are paying for it and they give me something different from what was talked about apart from that they lasted with the car half day when it was only a matter of hours terrible service
it was great. Everyone that touch our experience was kind, open, friendly, and went beyond and above to assist us. it was truly amazing the way they help us, as we moved from department to department. Truly we say thank you ever so much.
Recently got a 26 tacoma trd couldn't be happier with the service that Damian Flemming provide best dealership experience I've every had.
Great experience overall. Damian Fleming was our salesman and he was wonderful to work with. Travis in service/finance was very helpful too.
Straightforward and pleasant. What more can you ask for?
My wife and I recently brought her Lexus NX200t to Sam Leman Toyota in Bloomington for a routine oil change. What should have been a simple service visit turned into a very frustrating experience.
A few days after the oil change, I discovered a large puddle of oil in our driveway. Since the vehicle had just been serviced, I immediately contacted the dealership. They arranged for a tow, but I still had to coordinate the towing process myself to get the vehicle back to the dealership.
The following day, I spoke with the service manager, Ryan Wilkie. He told ... Read More Google - Jun 30, 2026
I scheduled a service appointment that was supposed to be done in a 2 hour time period. I took my car in at 1;00 pm. I told them I'd be back at 4:00 to pick it up. When I got back at 4:00 my vehicle was not done. They told me it would. W done in another 20 minutes. I am extremely disappointed in this service department. Won't come back k here again.
I was impressed with my salesman Declan Powers. He was very knowledgeable and helpful in explaining everything about the RAV4. He did not pressure me just gave me facts. Very people oriented. Thanks again Declan for your help on picking out my vehicle!
The staff made things right with our purchase even when they didn’t necessarily have to. The salesperson advocated for us to his manager. Exceptional customer service.
I used their service department and it was TERRIBLE!
When I called in I expressed that I needed recall work done, service work done, and some body work done according to my warranty that was purchased. I had expressed disappointment and dissatisfaction at a previous dealership from not completing it and several return trips being done to get the intended work completed. Upon completion of the call, I asked if ALL the work would indeed be done at time if drop off since we are driving 50min. She said yes, and then my service email even said "body" on it.... Indicates that the body work would be ... Read More Google - Feb 28, 2026
Had a great car buying experience Eric gibson was my salesman,very nice easy to talk to would recommend
From the moment I walked in, I was treated with respect. Eric Gibson went above and beyond to get me a great deal and even helped set up my phone before I drove off.
Bait and switch kings. Saw a car posted on their website, drove 50 miles to see it and turned out to be a totally different car than advertised.
Be cautious with a trade in especially if you’re a woman. Do your research, and know what you have, and what it’s worth. I got offered an amount $7,000 less than the low end value of my truck. After reading other reviews it seems I am not the only one this has happened to. Mind you after confronting them about the lowball offer I got they somehow “miraculously” came up $7,000 on their offer. With that being said, be cautious, and I will take my business elsewhere.
I purchased a vehicle from this dealership early January. Given the positive reviews online, I was genuinely looking forward to purchasing a vehicle from this dealership. Unfortunately, my experience during the purchase and afterward did not reflect those reviews at all.
After my purchase, I reached out to the manager regarding my terrible experience and initially received no response. I waited a full week with no response before finally calling early in the morning to follow up on my email but was unable to speak with him. I finally received a response about nine hours later just ten minutes before ... Read More Google - Feb 3, 2026
Worst dealer experience I’ve ever had. No customer loyalty.
This place its completely pathetic, not really good on communication. They are not good to their word.That is for sure.They're not determined to meet someone's needs.Never been so disappointed with detailers. Don't even know why people shop here.It's pathetic..
So I bought my car from Sam Leman Toyota back in December. In April I went to use my horn and noticed that it didn't work. Between work and school I haven't had time to take it in to get looked at. I finally needed an oil change so I called and asked if they could schedule an oil change and also wanted to know if they could let me know if the horn was covered under warranty. They claimed that it would be $199 something just for the diagnostic but couldn't tell me if it would be ... Read More Google - Dec 22, 2025
I bought a new highlander, took it here for my toyotacare visits, then went to another mechanic and I need a new water pump, it's been leaking for a while but none of my 5 toyotacare inspections caught it (even with a low coolant level).
Came out to look at vehicles. Looked around for over 30 min and not a single person came to greet me or try to help. Clearly the staff doesnt care about someone walking around their lot looking to buy an SUV. I did see a bunch sitting around as I pulled in, so yeah they just dont care.
Scheduled and appointment to test drive and buy a car. Drove 4 hrs for them to have sold the car and not tell me it sold .Contacted Sam Lehman Toyota through cars.com as that was where the car was listed . Received a text message and talked to what I thought was member of the sales team and set up a time to go test drive the car . It is in fact not a member of the sales team. It is an AI chat bot . Still knowing that I was coming through AI they didn’t bother to say the car ... Read More Google - Nov 3, 2025
Unskilledand rude salesmen
I had a very pleasant experience purchasing a vehicle from Sam Leman Toyota in Bloomington, IL. I would absolutely come back to this dealership. They were honest, patient, and answered every single one of my questions! I worked with Nick McNeely and had a wonderful experience. I highly recommend Nick and the Sam Leman crew in Bloomington!
Went in for an oil change, and they didn't put the dipstick in all the way so oil splattered all over the engine bay. I brought it in without being rude, because accidents happen. waited an hour in the waiting room, just so they could do a quick 2-minute wipe down with a paper towel. There's still oil all over the place. The picture doesn't do it justice. Thanks for nothing, I won't be back.
I am very pleased with our experience buying a RAV4 from Sam Leman Toyota. Kevin Brown and Travis Barnes were extremely helpful and excellent with which to work. I am excited about the new car and will certainly reach out to Kevin Brown when we need our next vehicle. Thank you, Kevin Brown, Travis Barnes and Sam Leman Toyota!
I bought a vehicle from this place but was not happy with experience especially after the sale was final. After we signed all the paperwork they handed me one key even though all the paperwork said 2 keys. After complaining about it, they said all they can do is recommend a place to get the key made. I also called after that to speak to a manager and he was totally not nice and not trying to help. All they care about is making the sale but once you sign the paperwork and the sale is final, they are not there ... Read More Google - Sep 20, 2025
The reason I left this review is the 1st day when I got there. David Duncan helped me all he could. But I wanted to look at another car. He wanted me to buy a 2023 Toyota rav 4. But that really wasn't the car I wanted. It felt kind of tight in the front seat. Wasn't a good fit for my husband. That night, I saw another car online. That was still in service getting cleaned up. I left a message and someone texted me back and said they would let David know and they would have it ready ... Read More Google - Sep 19, 2025
Recently purchased a Camry SE from this dealership and worked with Caedan Brooks during the process. While we ultimately bought the car because we needed one, I found the experience less than helpful. Caedan seemed unfamiliar with the car’s specs and features, often referring to vehicles by the wrong color names (calling the Ocean Gem color teal, not being able to explain the differences in the gray color vehicles, etc), and didn’t take the lead in guiding us through the process. Instead, it felt like we had to drive the conversation.
That said, the other gentleman who walked ... Read More Google - Sep 6, 2025
Last weekend I bought Toyota RAV 4 from Sam Leman Toyota in Bloomington.
I am from Minnesota and flew to Bloomington just for the CAR.
First of all, the car was priced right. It was cheaper then in MN. I worked with
Nicholas Mcneely and have great experience with him. He had knowledge of the car and buying process. Because my purchase was considered out of state, he walked me through the process successfully. I got all required documents ahead of time and the process was smooth. At the end he drove me back to return my rental.
Overall my experience ... Read More DealerRater - Jul 30, 2025
i never leave reviews but this has to be said.
this is a terrible place to buy a car. not only were these people rude, disrespectful, and flat out not professional, they tried to push over a HANDICAPPED person. A disabled person who is in a wheelchair, trying to buy a vehicle to get to and from work, was not able to be helped because of their arrogance and need to make a few more dollars. the car selling business is already going under and they continue to prove why people don’t buy from dealerships anymore. because these salesman ... Read More Google - Jul 29, 2025
They make heavy profit margins of 6-7k on your Toyota traded in and your new car purchase. Always sell your own car and never pay msrp, go to another dealership.
I purchase a 2023 Hyundai Santa Fe at Sam leman Toyota of Bloomington IL.Out of the door price 27 K , a few days later I noticed that something was leaking under the steering wheel inside the car, I got in touch with someone from the dealership and I was told that the vehicle was not going to be fixed at no cost to me. If you are thinking of buying from them well think it twice.
They have terrible customer service and completely low balled me then tried to tell me I was delusional about the value of my car. They then gave me a reasonable trade in price and stopped texting me back. I kept calling and texting and no one would help me then they sold the car I wanted to someone else and I can’t find any more in a 200 mile radius. It would’ve been really nice if they skipped all the “pretend this little girl is stupid” junk and just sold me a car. It’s really annoying when people ... Read More Google - Jul 10, 2025
Took my vehicle for an oil change and the technician did not properly secure the oil drain plug resulting in a leak of oil. After negotiations I was able to take it to another dealership who was very helpful and resolved the issue. Never did I receive an apology or any admittance of fault in the matter. In addition to the issue I was signed up for a mailing list advertising their vehicles which has only happened at this dealership. Safe to say I will not return
I’m a repeat customer. Rylan Bachman made sure my new vehicle purchase was quick and easy. I Came in for a tundra and he explained everything about the vehicle and answered all my questions. Definitely will be back again, Thank you Rylan!
We were very happy with our experience with this dealership. Sales rep, Declan was very easy to work with and did a good job of showing us different vehicles and explaining our options.
I had an excellent experience buying a car from Sam Leman Toyota. Declan Powers and Jake Marlow were extremely helpful and nice to work with. I had some particular concerns and they were able to resolve the issue in less than 24 hours. Thank you!
I will never set foot in a Sam Leman dealership again. Horrible experience. If my son didn’t want that exact car I would have walked out in a heartbeat. Called ahead, didnt need to test drive, pre-approved, paid list price and it took 3 hours, didn't see our salesperson for over 2 hours, had to send my kid to get us food. Then barely had enough fuel to get home even though they knew we had an hour drive at 830pm when we finally got done.
Working with Ryland Bachman was a pleasant experience. He is both knowledgeable and patient, as well as, quick to meet the need of the customer. His attention to personal detail instilled confidence in making my purchase. I am happy to report that I am a very satisfied customer.
My dad and I came to purchase two cars at this dealership. We were fortunate enough to work with Rylan Bachman. We were armed with endless questions and he answered every single one. He was knowledgeable, patient , and kind.He was very attentive and I would definitely come back to this location for the great service!
Sam Marshall helped me find a vehicle and was very friendly. He's also been helpful with any questions I've had after I left the lot. Other than Sam, who has been very helpful, I have had bad experiences with the financial department and the service department. This is the last place I would go to buy a car now that I know how unprofessional they are.
Taylor General sales Manager sends me a message and says what can we do to get you into this 2024 RX500 h.
Pause for like two hours then says he is busy with people on the Floor this is what happened last week also with the same dealership. Misleading and with no information. It sounded like he wants to sell the vehicle when he has time. This is all fake with no substance. In fact when talking to someone at your dealership they hung up mid sentence. I am proud to say you have handled it horribly. Whatever they say online ... Read More Google - Apr 18, 2025
I bought my car with the help of Rylan Bachman. He was extremely helpful and made sure I got everything I wanted at a great price. Cannot recommend this place enough! Thank you Sam Leman Toyota of Bloomington!
This review is for the service side of Sam Leman Toyota of Bloomington. I was charged $120.93 for no work done on my vehicle. Go to another mechanic and avoid Toyota. I will not be back.