Customer Testimonials
Great buying experience with Damian. He was knowledgeable and transparent through the process. Everything was quick and easy. We we’re heading down state and they got us in and back on the road with a 2022 4Runner.
I worked with Damian to by my new Toyota Sienna. He kept in touch with me for a few weeks until the right vehicle was available. He was patient. Then when I made the purchase, he clearly explained everything and gave me a tour of how the tech in the van worked. I appreciate his help and the other people at Sam Leman Toyota who worked with me, Hugo and Jake.
This is my first time buying a car, but before this, I followed my parents to buy a car and met other dealers, but Jason is the one I think is the most responsible. I consulted him about my dream car. Since English is not my native language, my expression and understanding will be wrong. Jason was patient and explained to me. He introduced me a lot about my car. He is really responsible. I am very happy that he helped me own my first car.
From the first conversation with Nicole over the phone, to our salesperson Chad who orchestrated our deal, to working with the manager Seth (who came in on his day off) who made sure our deal was ready before we trekked 4 and a half hours from Owensboro to Jake who completed our financing…. We can’t say enough about the kindness shown to us by each and every person we came in contact with at this dealership! Hands down, one of our best experiences purchasing a car. It was worth the 9 hour round-trip to have worked with such a great crew. ...
Hands down, the best dealership around! I have purchased two vehicles here within the last year. I have nothing but great things to say about the professionalism, knowledge, and excellent customer service! Sam Leman Toyota is the place to go!
Kyle was great to work with, quick, direct, honest. AAA buying experience. Car was available, described accurately, no hidden fees or false advertising, most competitive price
My experience with the Sam Leman team and Damian were wonderful. It’s very difficult to find a business right now who isn’t out to get you with this inventory shortage. They definitely helped me out, and I am thankful for their honesty. I will be back!
We had a great experience working with Damian at Sam Leman! In a time that is a bit difficult and stressful for car buying, Damian made it such a simple and stress-free process. He was incredibly helpful and informative without making us feel pressured. On top of that, we got an amazing car! We are very happy with the car and our experience.
I had a great experience with Devin he made sure I was comfortable in making my decision and has stayed in contact to make sure all is going well with the car.
Always great and pleasant service with Sam Leman Toyota. Hugo was a great help with my recent purchase of a 2022 Camry. And Seth as well with my 2021 Supra. Always pleasure doing business with you guys. Thanks again!
Suzi Williams was excellent as our salesperson. She guided us through the whole process to help us find the vehicle we desired. I would highly recommend her to our friends and for any of our future purchases.
Connor was a very nice salesperson. He was patient with all my questions. I love my new van.
From as sales standpoint, great customer service with the salesperson. The only reason I give this less than 5 stars is that there was a commitment given at the time of purchase and written into the contract for work through the Service Dept. The commitment was for the service work to be provided in a certain timeframe and was promised by a few different individuals. Following up on that myself, I was left to schedule out another week which was a terrible inconvenience for a number of reasons. Follow-through on that by the dealership as a whole was sub-par on expectations.
I was in the market for a army green 2022 4 runner with kdss so I called around and everyone was sold before delivery or 5-15k over msrp. I drove from Chicago talked the numbers and did a handshake deal that they could have easily pulled out of and sold it for more than they sold it to me. Long story short they restored my faith in the car buying process. I definitely recommend talking to them before you shop around and you will see for yourself how they treat you vs the other places. Shout out to Chad the salesman ...
Ray Hess was an excellent salesman to work with. He kept me up to date for over 6 months regarding new vehicles coming onto the lot that may have been a good fit for me. When I decided to take the trip to Bloomington to look at a vehicle he found for me, Ray was extremely patient, kind, and understanding. He even stayed an hour after closing to make sure everything was finalized before I left. I absolutely love my new highlander hybrid. Ray had said that he used to work in financing and wasn't the stereotypical "car salesman&...
The buying experience was stress free. Damian was wonderful to work with, he kept in touch throughout the process and made sure any questions we had were answered completely and to our satisfaction. The time we spent in the dealership was very pleasant and it really seemed like the employees were having fun. Typically, we are anxious to just get the process over with and leave as soon as possible; however, we truly enjoyed the time spent with the employees we met and worked with at the dealership. What a refreshing car buying experience.
Jason was the best to work with. All the staff was so nice too so if you need a car go to Sam Leman Toyota
The service department is topped only by the customer service and sales departments. Second to none. Keep up the Great work.
Kyle was great to work with and made the process of buying our vehicle easy. This is the second vehicle we have purchased with Kyle's assistance. Recommend him and the Sam Leman Toyota Dealership to all of our friends and family.
I highly recommend Devin Whitney he was a huge helped with this my first time dealing with a dealership. He answered all my questions and concerns worked with me to get me the car. I left the lot truly happy. Thank you!!
I would not hesitate to recommend this dealership to anyone. Chad my salesman and everyone else involved with the purchase of my vehicle went above and beyond.
Hugo was awesome to work with. No pressure and very knowledgeable about the vehicles. Working with Hugo and Taylor was a pleasure. They worked with me on my trade value and exceeded my expectations.
Hugo did a great job! We love our Toyota Sienna! I was able to get the vehicle purchased in a timely fashion and that was much appreciated!
Kyle was a nice salesman that helped us with the purchase of our Jeep. Very knowledgeable and helpful but not pushy. All the people at this dealership very helpful.
We had a great experience with Damien at Leman. We drove down form Chicago and were very pleased. they were very helpful in finding the exact car we wanted.
Hugo was awesome to work with. He made buying a vehicle out of state, sight unseen, quick and easy. Communication was excellent every phase of the sale. Couldn't have asked for a better experience!
Kyle in Sales was very knowledgeable and pleasant to work with. Kyle was very professional and tried to get us the best deal possible. The dealership was clean and the road test was great.
Damian Fleming Excellent sales rep highly recommend listening to our needs found us a car that we love! We purchased a RAV4 and it rides great
I had a very great experience working with Jason Goble in purchasing a new vehicle. He was very flexible and was able to help me make my purchase of my 2021 Corolla LE as smooth as possible. Jason was very attentive to my needs and was very accommodating. I first met Jason on the lot during a walk-in, he was very friendly and was able to schedule a test drive on the weekend for me. He was very down-to-earth and made the whole car buying process less intimidating. I had already gotten financing through my credit union but he was able ...
My experience with Hugo Bucio at Sam Leman Toyota has been very positive. I recently bought a new 2021 Camry LE from this dealership and everything went perfect. Before I purchased the Camry LE I test drove a couple other cars and I was never pressured to buy anything. Hugo was always very helpful and professional. He is very knowledgeable and answered all of my questions. It is nice to find someone who really cares about their customers. In fact, Hugo went above and beyond my expectations by coming in to the dealership on his day off to meet me and ...
Everyone very friendly. Our salesman Tony Clark was friendly and helped us through all questions and paperwork. This was our first time with this dealership and would recommend them to others looking for a vehicle. Thank you!
I took my time while finding a new car and Patrick Harris was very knowledgeable about cars and I would recommend you have him help you find a new or used car , he took the time to get me in my next car and even went above and beyond and gave me a ride to pick up my new car after the dealership closed and even after the purchase of the car he was able to answer any questions I have.
Kyle Kleinschmidt was very helpful and friendly with the purchase of our used 4 Runner. He is very knowledgeable. Kyle was great to work with and made the buying process easy.
Fairly quick, straightforward transaction. I knew what I wanted and what I wanted to pay before going in. Very happy with the purchase experience and I love the new car. Extremely nice facility with a relaxed atmosphere.
Time to write another review about Alfonso Masson, and the whole Sam Leman Toyota team. This is my third purchase in three years. Obviously repeat business is always a sign that things are moving in the direction you like. In our new pandemic challenged world, never before has business been more important in so many different ways. My salesman Alfonso Masson continues to be exceptional in every way with not just my dealings but also other family members. There are team members behind the scene at Sam Leman Toyota that also deserve mentioning for their efforts as well. It takes ...
This dealership was absolutely awesome in helping me arrange buying and shipping a car from across the country! Everyone I worked with was excellent: the salesman, customer service rep, and finance man. I would buy another car from them in a heartbeat- hands down! Highly recommend. 🙂
Kyle was awesome and I had an awesome experience. Definitely would recommend this place to friends and family Thank you so much for the amazing experience 🙏👏👌💪😊
Alfonso Masson greeted us in the lot and helped us find exactly what we were looking for, then helped us set up all our new tech and explained the car’s many safety features! Loving my new car!
Hugo is an excellent salesman. He is very friendly, easy to talk to and knows his vehicles. We can also contact him for any questions about our new car.
This is the 2nd car I’ve purchased thru Damian Fleming at Sam Leman. He is great guy and very helpful to find the right match Highly recommend
No one likes to shop for cars, especially when they're forced to do so. However, this was not the case for me at Sam Leman Toyota, in Bloomington, IL. Seth and Ray were so helpful and friendly, they did everything in their power to get me the best deal I could have. Make shopping easy with the Sam Leman team!
We would have never driven 2 1/2 hours to buy a car we hadn’t even seen in person but from the first email conversation with Kyle Henderson, I knew we needed to check it out. I’m glad we did. This was the smoothest process of buying a car that we’ve ever encountered.
I enjoyed my car buying experience while working with Hugo. He made the process very easy and I love my Corolla. I highly recommend Hugo if you are buying a car!
I was interested in buying a brand new RAV4 and after dealing with a rude associate at a different dealership I was pleasantly surprised with the 5 star quality salesman I was assigned! Ray Hess was so wonderful through the whole car buying experience. I was hesitant about purchasing a car over the phone since I didn’t live in the same state but Ray was amazing! I don’t like pushy salespeople but Ray was a true gem! I felt comfortable working with him and he went above and beyond my expectations. I have never had such a seamless and ...
Traded in and bought a used car. The total experience was a few hours but it was fairly straight forward and they were able to beat the APR on an outside loan and offer a fair price on my trade in and on my purchase. Would recommend to anyone looking to buy a new or used Toyota.
My wife and I recently purchased a 2021 4Runner from this dealership and were very pleased at how smooth the overall experience was. The sales person was great to work with and we came away feeling like we just bought a great vehicle at a good price.
Great service! Very accommodating in every way; no pressure whatsoever; every single person that helped me with my first purchase ever made it the easiest/best decision ever. Will definitely be back here again; highly recommended to anyone in need of a vehicle. Thanks guys! 🙂
We found the car we wanted from cars.com and requested information. They were super helpful and did everything they could to work with us and get us to the price point we wanted. Once we started the buying process, they made everything flow smoothly. We drove over 500 miles to pick up car and finalize. They had us in and out so we could be back on our way. I've never had such an easy time purchasing a vehicle. I definitely recommend this dealership. They have had several people from out of state purchase vehicles are very knowledgeable and ...
Overall my experience was excellent. I highly recommend asking for Kyle Kleinschmidt or Chad Faulkner! My only 2 recommendations for improvement would be to have the car and all paperwork ready when a cash-paying customer says they are going to be there from out of state at noon (not keep them in the dealership for 2.5 hours) and if a customer has offered you a final purchase price, but the "manager" decides to play hardball and says no and the customer walks away on Friday... you should notify your customer when management lowers the price over the weekend and it ...
Everything was GREAT , I didn't expect to leave the dealership with a new car.!!!!!! Alfonso everything was just great couldn't believe the deal that was offered to me
I went into Sam Leman Toyota for refuting service on my vehicle. While waiting I spoke with Damien Fleming whom sold me the vehicle and was able to help me trade in the vehicle and trade up to the vehicle I wanted Toyota RAV4. Damien and Seth are two of the best people to deal with when shopping for a vehicle. These two men have the best patience all will get accomplished what you are in the market for. This my second time working with Damien and he is the best by far.
Dylan gave me a great experience while I waited. Also he was very professional !!! I’d recommend him to a relative or a friend !
so I've been in search of a new vehicle for a while and every where I went I felt like I was getting the run around till I came here and got set up with an amazing salesman by the name of Dylan Sebastiani. He made the process so easy don't know if ill ever buy a car from anyone else.
Chad Faulkner was our sales rep when we were looking for our new Highlander. Chad was very knowledgeable and helpful, he explained all the upgrades.
I am so pleased with my purchase and so glad I was able to work with the sales rep, Dylan S., and Jacob who walked me through the final paper work. I had absolutely no buyers remorse even though my visit was a last minute "I'm just going to look" visit. No uncomfortable hard sell, but a clear and honest assessment of my wants and needs.
Alfonso was very helpful, willing to help us find just what were were looking for even after we changed our minds and went in a different direction - came away with a beautiful truck.
I was very pleased with my purchase at Sam Leman Toyota. My salesman Dylan Sebastiano and the Sales Manager Jacob Perry were both very professional and worked hard on finding me the right car!
Sales consultant Ray Hess was very respectful,kind, very friendly.Ray Hess great to work with. Thanks for all your help. Looking forward to the next time.
Had a great experience buying from Kyle Kleinschmidt and wrapping up the paperwork with Blenn Springfield. Both were professional and seemed to really enjoy their jobs. Felt like we got a fair deal and the best part was NO hidden fees/extras at the end. Kyle was upfront and honest on the initial phone call and nothing changed (i.e. no surprises) once we got in the door. Very refreshing and I totally recommend them!
Kyle Kleinschmidt was very knowledgable and helpful in my car search and purchase -- we first met him outside on the lot in the fall, and he stayed in touch since then. Ended up purchasing earlier this month. Would definitely recommend Kyle and Sam Leman!
I picked up my Toyota Rav4 hybrid today, and I am thrilled with my new vehicle. I purchased my vehicle through Chad Faulkner, and he was very helpful and informative, and he helped me get the Ruby Flare Pearl color I wanted, even though the vehicle was over 500 miles away. I really enjoyed working with Chad.
Great place to shop for a Toyota, and Ray Hess did an excellent job. Was never felt pressured to buy more than I wanted. Would buy from them again.
We did not enter the dealership with a plan to buy, we were just looking at used cars. However, Don was very helpful and was able to get us everything that we were looking for. We ended up purchasing a brand new vehicle for a wonderful price! We highly recommend Don at this dealership.
Sam Leman Toyota had the used truck I was looking for. They worked with me on getting a purchase price that was fair. Ray made the experience easy and quick.
Great customer service, very friendly and transparent, Chad was awesome and great to work with! Nice truck and I am looking forward to put it in good use.
I had a very unique situation in looking for a used car. I was beginning to give up when I contacted Alfonso about a vehicle I found on a website. I was not able to get to the dealership to look at it, so he sent me a video he made. Alfonso went above and beyond, as he made several videos of vehicles I was interested in. He not only found something I was looking for, but he made it work for my budget. Alfonso was nothing but courteous, respectful and patient throughout the process. The CarFax report was honest ...
We wanted to buy a used Toyota camry and looked at websites of several dealers. Sam Leman was standing out for its rating, selection and price. We worked with Ray Hess, very professional and nice person. He patientiently and in plain English explained all differences between cars we looked and made the buying process comfortable. We are happy with our purchase and we would like to thank Ray for helping us buying a new car (instead used one as we originally thought). Will definitely recommend Sam Leman and Ray to our friends. Nik
Ray Hess was a great salesman to work with! I'd highly recommend Sam Leman Toyota to anyone looking for a vehicle! They are a great staff and easy to work with!
Dylan did a great job of helping me find the right car when the first car I was looking at ended up being out of my price range.
I went to Sam Leman because I was recommended by a family member to contact Damian to get help finding a car. He was incredibly helpful and knowledgeable in Toyota specs and standards. He answered every question I had in a very formal and educational way! He went as far as to keep an eye on their inventory and make recommendations that fit my needs and price range. It was a overall good experience!
I recently purchased a 2014 Honda CR-V through Alfonso Masson. Alfonso helped me to narrow my search by focusing on what I needed and wanted...not trying to up-sale me. He's very responsive, professional, courteous and knowledgeable, also genuine.
Hi Don, great to hear from you. You treated me as well as I've ever been treated by a car salesman, so thank you for that. Specifically appreciated your transparency and directness, while still being very respectful and kind. Whether or not it works out for us to buy a van from you guys, I'd like to offer those compliments to your supervisor. So feel free to pass along his/her info.
I personally recommend Sam Leman Toyota and more specifically Alfonso Masson. This man is AMAZING! I've been buying cars for over 20yrs now and Alfonso gets the job done. He helped us find the best car on the lot that fit out needs as well as helped ensure it met our budget. It was late on Saturday and the shop wasn't around so he personally detailed our car while we signed and paid. I've never had someone so dedicated to making the experience an amazing one as Alfonso did. I truly say if you are in the ...
Enjoyed my stay. Chad Faulkner treated me very well. I have never known anyone to purchase a car from Sam Leman but would encourage anyone to. Stop in.
Had a great buying experience with purchase of my 2021 Venza! They located what I wanted and Chad Faulkner made purchase day easy by setting up as much as possible ahead of time. He took his time reviewing the car and features with me. Finance was a comfortable experience with no high pressure sales of warranties etc. whole process was under 3 hours!
Had a wonderful experience buying a new 2021 Toyota from Sam Lehman Toyota. Kyle Kleinschmidt was so easy to work with and very fair in getting me a good value for my trade in. The dealership looked for the color car I wanted and drove to an Indiana dealership to trade a vehicle so I could get what I really wanted. I happened to pick my car up on Halloween and loved seeing the sales people in costumes and showing such great camaraderie! .
We had a positive experience buying a new Camary xle hybrid with the help of Chad Faulkner. Chad was very helpful and showed us several options before deciding on a new hybrid Camary. He did not play games with us on price, which we greatly appreciated. Thanks Chad, we will be back.
Alfanso Masson did a Great job with me and my Wife . He asked us what we were looking for in a Car and even though we were not sure he was patient and interested enough to help us out. We ended up buying a Ford Fusion Sport and we just Love it
Thought I did not buy a vehicle the salesperson Jordan was courteous and understanding of my situation, when I'm ready I'll be going to them for sure!
My experience was excellent. Ray was terrific and very accommodating. We will shop there again the next time we're in the market for a vehicle.
Don was great in helping me with the purchase of my new Rav4. He was very helpful in finding what we needed. I will definitely be back
Bought a 2021 Venza Limited from Alfonso Masson and the experience was more than satisfactory. Traded-in a 2018 Highlander and negotiated a price above the KBB average for the trade. Since the Venza was a brand new model, I was expecting that the dealer would not negotiate at all, but they did. They are willing to deal to sell a car. The finance process was fast and simple, no pressure or sales talk to buy add-ons or additional services. My thanks to my salesman Alfonso Masson for working with me to make this sale happen.
Everyone was we dealt with was very helpful and patient. We drove serval different models. No high pressure salesman which was appreciated. I would recommend
Drove all the way from Ohio and would do it again in a heartbeat. Thanks Damian for all of your help. It’s rare to find a salesman who is honest and sticks to their word when it comes to trading in vehicles and giving you the price they promised. Not to mention the amount of time and effort you put in to make sure I had an exceptional experience and left happy. Thank you!!!!
I was looking for a trunk cover for my 2020 RAV4 and found this dealership. I spoke with Alfonso Masson, who was courteous and professional. He immediately, sought out to help me. I went and met him and he made several attempts to find me an affordable trunk cover. He was able to find me one online and escorted me to the parts department and they ordered the cover. I was impressed how this dealership has one stop shopping, very clean and excellent customer service. I picked up my trunk cover and the young man came out and installed it for ...
Damian helped us with a brand new Corolla, felt really good about the deal, nice people to deal with. Will be back to purchase more in the future for sure
Chad Faulkner was so helpful and knowledgeable in helping me find a replacement for my 2018 Camry XLE. Once I decided on the car I wanted to lease Chad helped me in working with the right departments to accomplish this process. Chad filled my gas tank with gas, changed license plates, etc. Chad also went over the features of the new car. Wouldn’t hesitate to recommend Chad to family and friends looking for new car.
We liked our salesman Chad Faulkner. He was helpful without being pushy and very down-to-earth. This is our third Toyota purchase in this area - the new facility is a nice improvement.
Good clean and helpful made me feel good about my purchase and where very helpful they let me test drive cars and where not too pushy
Wednesday September 16 I was on the way home to Rockford in my 2016 Sienna when I heard and felt metal grinding near Bloomington and got off the interstate and drove over to Leman Toyota. I drove straight into their service center and Jeff Wilcoxson came over and went straight to work on our Sienna. Within an hour we were back on the road. I’m 70 years old and have dealt with a lot of service advisors and Jeff and Sam Lehman Toyota are number one. You that live in the Bloomington area are lucky
The service was awesome, I test drove the 2020 Highlander and was what I was looking for and meet my needs and Alfonso answer all my questions I'm very satisfied ,
My experience on 9/15 with Dylan was fantastic. He's new to the business of selling vehicles but you'd never know that. He spent hours with me making sure I left the dealership happy. Love my "new" car and the price I paid!
Alfonso Masson was our sales representative. This is our second car that we buy with him, and he is an AMAZING rep and friend. He is a professional and friendly person.
Sales Associate Tony Clark your work ethics are above excellent my appointment 08/26/2020 left the dealership same day with my new car TY
Worked with Chad Faulkner who treated us with kindness and respect. We came to an agreement and he made it happen. We will walk away with a new van and a new friend.
We were not sure what we wanted to buy but we knew we wanted to buy a Toyota. Kyle did a great job of helping us find what we were looking for, He answered all of our questions and was very helpful. After trying several different models we decided on the Avalon. Overall very happy we went to Sam Leman Toyota to buy our new car, good experience!
Chad Faulkner did an outstanding job of helping me through the car buying process. We looked at several different vehicles and found one that was right for me. He went above and beyond to make sure I was satisfied with my car. This is a great dealership that takes car of their customers.
Alfonso did a very good job as our sales rep. He was very customer focused. I would recommend him to someone looking to buy a Toyota in Bloomington-Normal.
Chris Baran made the often stressful process of buying a car fun and comfortable. He was helpful, kind, and genuine. Not what I was expecting from the stereotypical "cars salesman" in the best way. We love our Toyota Rav4, and we would highly recommend working with Chris at Sam Leman Toyota Bloomington.
Ask for Alfonso, he is great to work with and made the buying process easy.
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